Widerrufsrecht
💳 Return and Refund Policy – Grayson Select
Last updated: [04/08/2025]
At Grayson Select, your satisfaction is our priority.
If you are not fully satisfied with your purchase, we are here to help.
Return Period
You have 30 days from the date of delivery to request a return.
Products must be unused, in their original packaging, and include all accessories or protective seals.
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale products
- Gift cards
- Personalized items
- Opened or used products for hygiene and safety reasons
Return Procedure
To request a return, contact us at:
with the following information:
- Order number
- Full name
- Reason for return
- Photos or videos if the product is defective or incorrect
Our team will respond within 3 business days with detailed return instructions.
Return shipping costs are the responsibility of the customer, except for defective or incorrect items.
Refunds
Once the returned product is received and inspected, you will be notified by email.
If approved, your refund will be issued to the original payment method within 7 business days.
Exchanges
Exchanges are only accepted for defective or damaged items.
📧 Contact: service@graysonselect.com
Defective or Incorrect Items
If your item arrives damaged or incorrect:
- Report it within 7 days of delivery
- Provide photo or video evidence
All replacement and return shipping costs will be covered by Grayson Select.
International Orders
For international purchases, shipping and customs fees are non-refundable, except in the case of an error on our part.